Privacy Policy

Article 1 — Introduction

ProFront operates an AI receptionist platform that helps businesses manage customer communications through intelligent automation. ProFront currently handles voice calls, SMS, and web chat.

This policy applies to ProFront customers — businesses that register for and use the ProFront platform. ProFront accepts registrations from US-based businesses only.

By creating an account and clicking "I Agree" during registration, you accept the terms of this Privacy Policy.

Article 2 — Data We Collect

Account data

Information you provide when registering including business identity, contact details, and preferences.

Communication data

Records of interactions handled by your AI receptionist across all active channels.

Contact data

Information about individuals who interact with your AI receptionist.

Knowledge base documents

Content you provide to train your AI receptionist.

Billing data

Subscription status, invoice history, and transaction records. Payment card details are never stored on our servers.

Usage data

Activity and consumption metrics used to operate the platform.

Article 3 — How We Use Your Data

Provide and operate AI receptionist services
Process customer communications on your behalf
Train your AI receptionist using your knowledge base content
Analyze communication quality and generate improvement suggestions
Process billing and manage your account
Deliver transactional notifications
Maintain the security and reliability of the platform
Generate demo configurations using publicly available business data

Article 4 — Third-Party Service Providers

We share data with service providers solely to operate the platform. A current list of subprocessors is maintained at profront.ai/legal/subprocessors.

Categories include: database hosting, application hosting, voice AI, phone provisioning, payment processing, AI inference, text-to-speech, email delivery, website scraping, business enrichment, and appointment scheduling.

Article 5 — Data Retention

Communication data is retained for the duration of your active account. Billing records are retained as required for tax and legal compliance. Upon termination, all data is permanently deleted within 30 days.

Article 6 — Your Rights

Access

Export all your data from Settings > Data & Privacy.

Deletion

Request full deletion from Settings > Data & Privacy.

Correction

Update your profile and settings at any time.

Opt-out

Unsubscribe from marketing emails or reply STOP to SMS.

Article 7 — Your Customers' Data

You are the data controller for your customers' data. ProFront acts as your data processor. You are responsible for complying with applicable privacy laws.

Article 8 — Security

ProFront implements commercially reasonable security measures including encryption in transit and at rest, row-level security, webhook validation, and role-based access control.

Article 9 — AI Accuracy Disclaimer

AI-generated outputs are provided for informational purposes only and may contain errors. You are solely responsible for any decisions made in reliance on AI outputs.

Article 10 — Cookies

We use essential cookies for authentication only. We do not use third-party tracking cookies.

Article 11 — California Residents (CCPA)

Right to know — Export your data from Settings.
Right to delete — Request deletion from Settings.
Right to opt-out of sale — We do not sell personal data.
Non-discrimination — We will not discriminate for exercising privacy rights.

Article 12 — International Customers

ProFront processes all data on US servers. As data controller, you are responsible for compliance with laws applicable to your customers.

Article 13 — Data Processing Agreement

A DPA is available upon request. Contact privacy@profront.ai.

Article 14 — Children's Privacy

ProFront is not directed at individuals under 13. We do not knowingly collect data from children.

Article 15 — Changes to This Policy

We will notify you of material changes at least 14 days before they take effect.

Article 16 — Governing Law

This Privacy Policy is governed by the laws of the State of California.