Question 1

How natural does the AI sound?

Accepted Answer

Our AI uses the same technology behind ChatGPT's voice mode. It sounds natural and conversational, not like the robotic text-to-speech you might have heard before. Most callers can't tell the difference.

Question 2

How long does setup take?

Accepted Answer

About 5 minutes. Enter your business info, set up forwarding, and you're live.

Question 3

Can I keep my existing phone number?

Accepted Answer

Yes! You can forward calls from your existing number to your ProFront number. Your customers keep calling the same number they always have.

Question 4

Do I need any technical skills?

Accepted Answer

Not at all. Just enter your business information, customize your AI receptionist, and you're live. No coding, no IT team, no technical setup required.

Question 5

Can I try it before paying?

Accepted Answer

Yes! Request a free demo call and hear your AI receptionist handle a real conversation about your business. No credit card required.

Question 6

How does the website chat widget work?

Accepted Answer

Add one line of code to your website and visitors can chat with your AI instantly. It knows everything about your business, including hours, services, and FAQs, just like the phone AI. You can customize colors and branding to match your site.

Question 7

Can customers text my business number?

Accepted Answer

Yes! The same phone number that handles your calls also receives texts. Your AI replies instantly with the same knowledge and personality. Customers who prefer texting over calling get the same great experience.

Question 8

What if a caller has a complex question?

Accepted Answer

If the AI doesn't have the answer in your FAQs, it gracefully takes a detailed message including what the caller needs. You get all the context to call them back.

Question 9

What counts toward my minutes?

Accepted Answer

Only actual conversation time. Ringing and hold time don't count. Most calls are 2-3 minutes.

Question 10

Do you integrate with my CRM?

Accepted Answer

Not yet, but every call notification includes all the details you need. Many customers simply forward the email or copy the info.

Question 11

Can I customize what my AI says?

Accepted Answer

Yes. Add your FAQs, business details, services, and tone preferences through the dashboard. Your AI receptionist learns your business and responds accordingly.

Question 12

How do I get notified about calls?

Accepted Answer

You receive email notifications for every call with the caller's details, a conversation summary, and urgency level so you know which calls need immediate attention.

Question 13

Can I listen to call recordings?

Accepted Answer

Yes, full recordings are available in your dashboard for every call. Review them anytime to hear exactly how your AI handled each conversation.

Question 14

Is there a contract?

Accepted Answer

No contracts, no commitments. Pay monthly, cancel anytime. We earn your business every month.

Question 15

What happens when I run out of minutes?

Accepted Answer

You can purchase additional minutes anytime or upgrade to a higher plan. Your AI receptionist keeps working — you'll never miss a call.

Question 16

Can I change plans later?

Accepted Answer

Yes, upgrade or downgrade anytime. Changes take effect on your next billing cycle with no penalties or fees.

Question 17

What payment methods do you accept?

Accepted Answer

All major credit and debit cards through Stripe. Your payment information is securely processed and never stored on our servers.

Question 18

What countries do you support?

Accepted Answer

US at launch. More countries coming based on demand. Sign up for international notifications on our site.

Question 19

Are there industries you don't support?

Accepted Answer

ProFront works for virtually any service-based business that takes customer calls. We showcase 20 examples, but our AI adapts to thousands more. However, we do not currently support highly regulated industries such as healthcare, legal, or financial services where strict compliance requirements apply (HIPAA, attorney-client privilege, etc.). If you're unsure whether your industry qualifies, contact us.

Question 20

Are my calls recorded? Who can access them?

Accepted Answer

Call recordings are stored securely and only accessible by you through your dashboard. No one else — including our team — can access your recordings without your explicit permission.

Question 21

How is my business data protected?

Accepted Answer

All data is encrypted in transit and at rest. We never share your business information with third parties. Your data is yours — period.

Frequently Asked Questions

Getting Started

Channels

Features & Usage

Billing & Plans

Coverage

Privacy & Security

Still have questions?

Still have questions?