Terms of Service

Article 1 — Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between ProFront ("ProFront", "we", "us", "our") and the business entity or individual ("Customer", "you") accessing or using the ProFront platform.

By creating an account and clicking "I Agree" during registration, you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepting on behalf of a business, you represent that you have the authority to bind that business to these Terms.

ProFront accepts registrations from US-based businesses only. By registering, you confirm that your business operates in the United States.

Article 2 — Description of Service

ProFront provides an AI receptionist platform that enables businesses to manage customer communications through intelligent automation, currently including voice calls, SMS, and web chat. ProFront may expand to additional channels and capabilities over time. The specific features available to you depend on your subscription plan.

ProFront reserves the right to modify, suspend, or discontinue any feature or aspect of the platform at any time, with reasonable notice where practicable.

Article 3 — Account Registration and Responsibilities

You are responsible for providing accurate and complete information during registration and keeping it current. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify ProFront immediately at support@profront.ai if you suspect unauthorized access to your account.

ProFront may suspend or terminate accounts where fraudulent, inaccurate, or misleading information was provided during registration.

Article 4 — Acceptable Use

You agree to use the ProFront platform only for lawful purposes and in a manner consistent with these Terms. You agree not to:

Use the platform to harass, threaten, or engage in abusive communication with any individual
Record calls without obtaining legally required consent from all parties
Use the platform to transmit unsolicited commercial messages in violation of the TCPA, CAN-SPAM Act, or any other applicable law
Use the platform to impersonate any person or entity in a misleading or deceptive manner
Attempt to reverse engineer, decompile, or extract the source code of the platform
Introduce malware, viruses, or any code designed to disrupt or damage the platform
Resell or sublicense access to the platform without prior written authorization
Use the platform in any way that violates applicable federal, state, or local laws
Initiate demo generation for any business without that business's consent to receive a demonstration call

ProFront reserves the right to suspend or terminate accounts that violate this Acceptable Use Policy without prior notice.

Article 5 — Recording Consent and Compliance

ProFront provides call recording as an optional feature. When enabled, the platform delivers a consent notice to callers at the beginning of each call. However, you are solely responsible for:

Determining whether call recording is legally permissible in the jurisdictions where you operate
Ensuring your use of call recording complies with all applicable laws
Managing any additional consent obligations specific to your industry

ProFront is not liable for any claims arising from your failure to obtain legally required recording consent.

Article 5a — Demo Generation

ProFront offers a demo generation feature that allows affiliates and prospective customers to generate a sample AI receptionist using publicly available business data. By initiating demo generation, you acknowledge and agree that:

ProFront will collect publicly available information about the target business
ProFront will place one outbound demonstration call to the business phone number
The target business's data is retained for no more than 7 days if no account is created
You will not repeatedly contact the same business after they have declined
ProFront is not responsible for claims arising from demo generation initiated in bad faith

Article 6 — Customer Data and Privacy

Your use of the platform is subject to our Privacy Policy, which is incorporated into these Terms by reference.

You represent and warrant that you have all rights necessary to submit data to the platform.

Article 7 — Subscription, Billing, and Payment

ProFront offers subscription plans as described at profront.ai/pricing. By selecting a plan, you authorize ProFront to charge the applicable fees on a recurring basis.

All fees are billed in advance and are non-refundable except as required by law. ProFront reserves the right to change pricing with at least 30 days notice.

If payment fails, ProFront may suspend your account. Accounts unpaid for more than 30 days may be terminated.

Article 8 — Hibernation Mode

ProFront offers a hibernation option for customers with seasonal or variable usage needs. Your data is preserved during hibernation and deletion timelines do not begin until formal account termination.

Article 9 — Intellectual Property

ProFront retains all rights, title, and interest in the platform. You retain ownership of all content you upload. AI-generated outputs are provided to you as part of the service.

Article 10 — Disclaimer of Warranties

The ProFront platform is provided "as is" and "as available" without warranty of any kind. ProFront does not warrant that the platform will be uninterrupted, error-free, or that any AI-generated output will be accurate.

Article 11 — Limitation of Liability

ProFront's total liability shall not exceed the total fees paid in the three months preceding the event giving rise to the claim. In no event shall ProFront be liable for any indirect, incidental, special, consequential, or punitive damages.

Article 12 — Indemnification

You agree to indemnify ProFront from claims arising from your use of the platform in violation of these Terms, your failure to obtain recording consent, and any content you upload.

Article 13 — Force Majeure

ProFront is not liable for any failure or delay resulting from causes outside its reasonable control.

Article 14 — Dispute Resolution

Informal resolution

Contact ProFront at legal@profront.ai. Both parties agree to make a good faith effort to resolve disputes informally within 30 days.

Binding arbitration

Disputes shall be resolved by binding individual arbitration administered by the AAA in Orange County, California.

Class action waiver

You waive any right to bring or participate in a class action against ProFront.

Article 15 — Termination

You may terminate your account at any time. ProFront may suspend or terminate your account for breach. Upon termination, all data is deleted within 30 days.

Article 16 — Governing Law

These Terms are governed by the laws of the State of California. Any legal action shall be brought in Orange County, California.

Article 17 — General Provisions

These Terms constitute the entire agreement. If any provision is unenforceable, the remaining provisions continue in full force. ProFront may update these Terms with at least 14 days notice.