Refund Policy
Last updated: July 18, 2026
This policy explains how billing, cancellation, and refunds work for ProFront subscriptions and usage charges. It is part of our Terms of Service.
1. The Short Version
- You can cancel anytime. Your service stays active through the end of the period you've paid for, and you won't be billed again.
- We don't offer refunds for partial periods, unused time, or usage that has already occurred.
- We always fix billing errors, and we stand behind the service with credits if a sustained failure on our side materially broke it.
2. Why We Don't Prorate or Refund
When your billing period starts, we provision real resources for your business — your dedicated phone number, telephony and messaging capacity, and the AI infrastructure that answers every call and message. Usage charges correspond to calls and messages that were actually carried and processed. Those costs are incurred on our side the moment service is delivered, which is why fees are non-refundable once a period begins or usage occurs.
3. Cancellation
Cancel anytime in Settings → Billing. Cancellation takes effect at the end of your current billing period: you keep full access until then, and no further charges are made, except usage charges already incurred, which bill on your final invoice. Your data is handled per the Terms of Service and Privacy Policy after cancellation, including the deletion schedule.
4. Exceptions — When We Do Refund or Credit
- Billing errors. Duplicate charges, incorrect amounts, or charges after a completed cancellation are corrected and refunded promptly. Contact us with the invoice details.
- Sustained service failure. If the Service materially failed for a sustained portion of your billing period because of a fault on our side, contact us; we may issue a service credit toward future billing. Credits are the exclusive remedy for availability issues and have no cash value.
- Required by law. Where applicable law requires a refund, we honor it.
5. Chargebacks
If you believe a charge is wrong, contact us first — billing errors are resolved fastest that way. Charges disputed with your card issuer while service was delivered as described may result in account suspension pending resolution.
6. Changes
We may update this policy with notice per the Terms of Service; changes apply prospectively from your next renewal.
Questions: support@profront.ai.